Updated on April 17, 2024

Licenses and approvals in the United States

Flexa Inc. (“Flexa”) is registered as a money services business with the United States Financial Crimes Enforcement Network (“FinCEN,” registration number 31000252953664). Flexa also maintains NMLS ID 1840599 with the Nationwide Multistate Licensing System & Registry (“NMLS”), and is licensed in the following jurisdictions:

State Authority
Alaska Department of Commerce, Community, and Economic Development, Division of Banking and Securities
Arkansas Securities Department
Arizona Department of Insurance and Financial Institutions
Connecticut Department of Banking
Delaware Office of the State Bank Commissioner
District of Columbia Department of Insurance, Securities and Banking
Florida Office of Financial Regulation
Georgia Department of Banking and Finance
Hawaii Division of Financial Institutions
Idaho Department of Finance, Securities Bureau
Illinois Department of Financial & Professional Regulation, Division of Financial Institutions
Iowa Division of Banking
Kansas Office of the State Bank Commissioner
Maine Bureau of Consumer Credit Protection
Maryland Office of the Commissioner of Financial Regulation
Michigan Department of Insurance and Financial Services
Minnesota Department of Commerce
Mississippi Department of Banking and Consumer Finance
Nebraska Department of Banking and Finance
Nevada Department of Business and Industry, Financial Institutions Division
New Hampshire Banking Department
New Mexico Regulation and Licensing Department
North Dakota Department of Financial Institutions
Ohio Department of Commerce, Division of Financial Institutions
Oklahoma Banking Department
Oregon Division of Financial Regulation
Pennsylvania Department of Banking and Securities
Rhode Island Department of Business Regulation
South Carolina Office of the Attorney General
South Dakota Division of Banking
Tennessee Department of Financial Institutions
Virginia Bureau of Financial Institutions
Washington Department of Financial Institutions
West Virginia Division of Financial Institutions
Wisconsin Department of Financial Institutions
Wyoming Department of Audit, Division of Banking


For Alaska residents only

If your issue is unresolved by Flexa Inc. [Telephone: (855) 255-5464], please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:

Submit formal complaint form with supporting documents: Division of Banking & Securities, P.O. Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.


Special disclosure for Hawaii customers

Flexa Inc. (“Flexa”) is providing services to Hawaii customers as a participant in a special Hawaii project which ends on December 31, 2024. At the end of the project term, Flexa may be required to close all accounts for Hawaii customers and cease operations. Flexa will notify Hawaii customers in advance if accounts must be closed.

Hawaii customers who choose to open accounts with Flexa are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.


Office of the Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flexa Inc. (License No. 1840599 and NMLS ID 1840599) at 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136. Please see for licensing information.


Disclosure regarding virtual currency

Please note that Flexa is licensed by the Tennessee Department of Financial Institutions as a money transmitter and that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please see for licensing information.


Disclosures for Washington residents

Fraudulent transactions may result in the loss of your money or funds with no recourse.

Additionally, please note the following disclosures associated with virtual currency transactions:

  1. We do not charge you any fees on transactions.
  2. Flexa Inc. is not an Federal Deposit Insurance Corporation (“FDIC”)–insured financial institution and does not hold any customer funds. Virtual currencies are not FDIC-insured products and may lose value. Flexa holds all customer virtual currency assets at exchanges regulated by the New York State Department of Financial Services.
  3. Virtual currency transactions are irrevocable, and accordingly, losses due to fraudulent or accidental transactions may result in the loss of your funds with no recourse.
  4. When a SPEDN app transaction occurs using your credentials (i.e., your Flexa ID account), we will assume that you authorized the transaction, unless you notify us otherwise. If you believe you did not authorize a particular transaction or that the transaction was incorrectly processed, you must contact us as soon as possible at [email protected]. It is important to regularly check your SPEDN transaction history for any unauthorized or incorrect transactions. We are not responsible to any claims for unauthorized transactions unless you have notified us in accordance with these terms.
  5. The nature of virtual currency may lead to an increased risk of fraud or cyber attack and your virtual currency value may be irretrievably stolen.
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